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Fast shipping within 24h | Return policy: 1 month | E-Mail & WhatsApp-Support | incl. TrustedShops Buyer protection

Instructions & Help

“Ignorance is the worst fault.”

That’s why we’re happy to help!

Click on one of the following options:

Determine generation of own set

AirPods come in 4 different styles. Before you order a device, please make sure which generation you own

Connecting a new AirPod

To pair the AirPod you purchased from us with your existing set, please follow the steps in this guide.

Coupling problems

Pairing a new AirPod may fail. If your AirPods do not connect, please click here.

Determine the generation of your own AirPods

There is an individual label on the original packaging.

Here you can read out the following information:

#Model number: The model number is BOLD printed on the label.
> MMEF2ZM/A: AirPods 1st generation
> MV7N2ZM/A | MV7N2TY/A: AirPods 2nd generation
> MRXJ2ZM/A: AirPods 2nd generation (wireless charging case)
> MME73ZM/A: AirPods 3rd generation
> MWP22ZM/A: AirPods Pro (2019)
> MLWK3ZM/A: AirPods Pro MagSafe (2021)

In the right side of the lid of the charging case you can read the following information:

#serial number: The last 3 digits of this number are decisive.
> 1st generation AirPods end on 8TT
> 2nd generation AirPods end on X2Y or MMT
> 3rd generation AirPods end on <>
> AirPods Pro end on KKT or C6L
> AirPods Pro with MagSafe charging case end on 1059 or 1NRC

Below the “head” of each AirPod is a short identification number

Here you can read out the following information:

#Article number: Starts with an A followed by 4 digits

> A1523 (Right) | A1702 (Left): 1st generation AirPods.
> A2031 (Right) | A2032 (Left): 2nd generation AirPods.
> A2564 (Right) | A2565 (Left): 3rd generation AirPods.
> A2083 (Right) | A2084 (Left): AirPods Pro (2019 & 2021)

For this, the AirPods must have been connected to the device before. Under Android this identification does not work!

> On your iOS device, open Settings -> Bluetooth. Click the (i) next to the AirPods.

Here you can read out the following information:

#Article number: Always starts with an A.
> A1523 (Right) | A1702 (Left): 1st generation AirPods
> A2031 (Right) | A2032 (Left): 2nd generation AirPods
> A2564 (Right) | A2565 (Left): 3rd generation AirPods
> A2083 (Right) | A2084 (Left): AirPods Pro (2019 & 2021)

#serial number: The last 3 digits of this number are decisive.
> 1st generation AirPods end on 8TT
> 2nd generation AirPods end on X2Y or MMT
> AirPods 3rd generation end on <>
> AirPods Pro end on KKT or C6L
> AirPods Pro with MagSafe charging case end on 1059 or 1NRC

Features: AirPods 1st generation

Attention: AirPods of the 1st generation are externally exactly identical in construction with AirPods of the 2nd generation.

Production period: 12 | 2016 – 03 | 2019

Model number: MMEF2ZM/A

Part numbers: A1523 (Right Earphone), A1702 (Left Earphone).

Serial number: ends on 8TT

Features: AirPods 2nd generation

Attention: AirPods of the 1st generation are externally exactly identical in construction with AirPods of the 2nd generation.

Production date: 03 | 2019 – 01 | 2021

Model number: MV7N2ZM/A (wired charging case), MRJX2ZM/A (wireless charging case)

Part numbers: A2032 (Right Earphone), A2031 (Left Earphone)

Serial number: ends on X2Y (wired charging case) or MMT (wireless charging case)

Features: AirPods 3rd generation

AirPods of the 3rd generation are only available since the end of 2021 and resemble AirPods Proon the outside.

AirPods of the 3rd generation do not have silicone adapters!

Production date: 09 | 2021 – 

Model number: MME73ZM/A

Part numbers: A2564 (Right Earphone), A2565 (Left Earphone).

Serial number: ends on <>

Features: AirPods Pro

AirPods Pro are the latest in-ear headphones from Apple and come with wireless charging case & earpads.

Production date: 10 | 2019 –

Model number: MWP22ZM/A

Part numbers: A2083 (Right Earphone), A2084 (Left Earphone).

Serial number: ends on KKT or C6L

Features: AirPods Pro 2021 (MagSafe)

AirPods Pro 2021 differ from the previous AirPods Pro in that the 2021 model comes with a charging case with MagSafe support

Production date: 10 | 2021 –

Model Number: MLWK3ZM/A

Part numbers: A2083 (Right Earphone), A2084 (Left Earphone).

Serial number: ends on 1059 or 1NRC

Pairing a new AirPod

Pairing two AirPods that are “strangers” to each other requires a few steps.

To avoid complications, strictly follow these instructions.

Step #1: Access AirPods in Settings

On any device that is near the AirPods and has already been connected to them, go to Settings and here to the Bluetooth sub-item.

Step #2: Eject AirPods

In Bluetooth Settings, click the (i) next to your AirPods. At the bottom of the page, select “Ignore this device” and confirm. Also confirm that you want to remove the AirPods from iCloud.
Important: If you still have your old, defective AirPod, please put it far away from the set & the newly purchased AirPod. This can interfere with the coupling!

Step #3: Merge & Charge Charging Case & Earphones
Now put the earphone you bought from us into the charging case with your “old” earphone. Connect the case to a charger and let everything charge for at least 20 minutes.

Step #4: Initiate pairing of earphones
Open your charging case after the 20 minutes.
Does the LED of the charging case flash white? Then your AirPods are already paired.
Is the LED flashing orange, permanently lit in white or in orange? Then the coupling must be triggered manually. To do this, press the button on the back of the charging case for at least 60 seconds until the LED starts flashing white.

Step #5: Connect to the new set
Unlock your iPhone or iPad. The connection display should appear immediately. You use an Android smartphone and / or the connection indicator does not appear? Go to the Bluetooth settings of your smartphone or tablet and select AirPods in the list of pairable devices.


Difficulties with the setup?

There are technical hurdles that can interfere with or prevent the setup and pairing between the newly purchased device and your existing set.

First, we ask you to go through the provided instructions (either in paper form or here on the homepage) again step by step.

If pairing still fails, the cause may be a non-original AirPod set.

Your existing AirPod set may not be original. Unfortunately, nowadays there are a lot of (and also very good) replicas in circulation that cannot be paired with original parts. Suspect your AirPods are counterfeit? We are happy to help you here. Just write us an email or WhatsApp message, there we will give you more information.

You can perform the following simple test:

A serial number is engraved in the lid of your charging case. You can check this number on this official Apple website regarding warranty status: www.checkcoverage.apple.com/ch/de/

If the page tells you that the device has supposedly been replaced or the serial number cannot be found, this is evidence of a non-original AirPod set.

Verification showed that your set is original and you still can’t get the AirPod paired? Please check the following:

Open your charging case and take out both AirPods and wait for the LED on the front or inside the charging case to go out. Now insert the AirPod you just bought from us into the charging case. The LED should now light up (usually green or orange) and go out again after approx. 10 seconds.

If this is not the case and the AirPod still does not connect, please contact us by mail or WhatsApp.