Possible causes:

• Firmware incompatibility
• Different generations
• Insufficient battery level during pairing
• Use of a non-original charging case

Possible solution:

• Firmware incompatibility: When following our instructions, make sure that the AirPods charge together in the charging case for at least 20 minutes (better 40-60 minutes) while the charging case is connected to a power source with the lid closed. The AirPods firmware updates automatically during the charging process.
  
• Wrong generation: Make sure that the replacement AirPod you ordered is from the correct generation. On the product pages, we provide a table with an overview of all compatible models. You can also use our PodFinder to help you determine the replacement device you need. Here you will also find an overview of all the information that exists about the AirPod models produced to date, e.g. model numbers of the individual headphones, the charging case and the set.
• Low battery when pairing: For successful pairing, it is important that the AirPods and the charging case have a certain minimum charge level (at least 50%) so that they can be paired. If the pairing fails at the first attempt, the cause could be insufficient battery power. Repeat the pairing process; the battery level will most likely be sufficient if the devices are connected to a power source.
  
• Use of a non-original charging case: Only original charging cases can initiate the pairing process. Replica charging cases can be used for two AirPods that have already been paired, but they cannot initiate the pairing of two “foreign” AirPods. Only use an original charging case for pairing. If you no longer have an original charging case, you can borrow one from a friend for the pairing. As soon as the AirPods have been connected, you can use your replica charging case again without any problems.

Should the pairing still fail:

Please observe whether your charging case reacts to inserting / removing the AirPods purchased from us.
The charging case's LED should flash briefly as soon as the AirPod is inserted or removed. If the charging case does not react to the insertion or removal of the AirPod, there may be several possible causes. Please contact us here by email or WhatsApp and send us a photo of the engraving on the lid of your charging case. This engraving helps us to check whether your AirPods are original Apple products and whether the correct generation was ordered.

Possible causes:

• Firmware incompatibility
• Different generations
• Insufficient battery level during pairing
• Use of a non-original charging case

Possible solutions:

• Firmware incompatibility: When following our instructions, make sure that the AirPods charge together in the charging case for at least 20 minutes (preferably 40-60 minutes) while the charging case is connected to a power source with the lid closed. The AirPods firmware will update automatically during the charging process.
  
• Wrong generation: Make sure that the replacement AirPod you ordered is from the correct generation. On the product pages, we provide a table with an overview of all compatible models. You can also use our PodFinder to help you determine the replacement device you need. Here you will also find an overview of all the information that exists about the AirPod models produced to date, e.g. model numbers of the individual headphones, the charging case and the set.
• Low battery when pairing: For successful pairing, it is important that the AirPods and the charging case have a certain minimum charge level (at least 50%) so that they can be paired. If the pairing fails at the first attempt, the cause could be insufficient battery power. Repeat the pairing process; the battery level will most likely be sufficient if the devices are connected to a power source.
  
• Use of a non-original charging case: Only original charging cases can initiate the pairing process. Replica charging cases can be used for two AirPods that have already been paired, but they cannot initiate the pairing of two “foreign” AirPods. Only use an original charging case for pairing. If you no longer have an original charging case, you can borrow one from a friend for the pairing. As soon as the AirPods have been connected, you can use your replica charging case again without any problems.

Should the pairing still fail:

Please observe whether your charging case reacts to inserting / removing the AirPods purchased from us.
The charging case's LED should flash briefly as soon as the AirPod is inserted or removed. If the charging case does not react to the insertion or removal of the AirPod, there may be several possible causes. Please contact us here by email or WhatsApp and send us a photo of the engraving on the lid of your charging case. This engraving helps us to check whether your AirPods are original Apple products and whether the correct generation was ordered.

Possible causes:

• Presence of a non-original AirPod set
• Defective / worn charging contacts of the charging case
• Use of a non-original charging case

Possible solutions:

• Presence of a non-original AirPod set: Unfortunately, we have to state time and again that very good counterfeits of AirPods are in circulation, which our customers are not aware of. Checking the serial number online at Apple at https://checkcoverage.apple.com can already give an indication of the originality, but this is not enough to definitively determine the originality. Replica AirPods are also equipped with original serial numbers, making it difficult to detect the fraud. Please check with the retailer you purchased your AirPods from: replicas are often sold as used goods through refurbished platforms such as Refurbed, BackMarket or eBay. We will be happy to check the authenticity of your AirPods if you contact us by email or WhatsApp. To do this, send us a photo of the engraving on the lid of your charging case and under the “heads” of your AirPods: Based on the font, font size and quality, we can determine the originality with certainty.
• Defective / worn charging contacts of the charging case: The charging contacts in the charging case where the AirPods are charged can be defective or worn. Cleaning these charging contacts can help to establish the connection to the AirPod. Carefully clean the charging contacts with a cotton swab and, ideally, some rubbing alcohol, let the contacts dry, and then try pairing the AirPods again.
  
• Use of a non-original charging case: Only original charging cases can initiate the pairing process. Replica charging cases can be used for two already paired AirPods, but cannot initiate the pairing of two “foreign” AirPods. Only use an original charging case for pairing. If you no longer have an original charging case, you can borrow one from a friend to pair them. As soon as the AirPods have been connected, you can use your replica charging case again without any problems.

Possible causes:

• Presence of a non-original AirPod set
• Use of a non-original charging case

Possible solutions:

• Presence of a non-original AirPod set: Unfortunately, we have to note time and again that very good counterfeits of AirPods are in circulation, which our customers are not aware of. Checking the serial number online at Apple at https://checkcoverage.apple.com can already provide an indication of originality, but this is not enough to definitively determine originality. Replica AirPods are also equipped with original serial numbers, making it difficult to detect the fraud. Please check first from which retailer you purchased your AirPods: replicas are often sold as used goods via refurbished platforms such as Refurbed, BackMarket or eBay. We will be happy to check the authenticity of your AirPods if you contact us by email or WhatsApp. To do so, please send us a photo of the engraving located in the lid of your charging case and under the “heads” of your AirPods: Based on the font, font size and quality, we can determine the originality.
• Use of a non-original charging case: Only original charging cases can initiate the pairing process. Replica charging cases can be used to use two AirPods that have already been paired, but they cannot initiate the pairing of two “foreign” AirPods. Use only an original charging case for pairing. If you no longer have an original charging case yourself, you can borrow one from a friend for pairing. Once the AirPods have been connected, you can use your replica charging case again without any problems.
  

Possible causes:

• Presence of a non-original AirPod set
• Defective/worn charging contacts of the charging case
• Use of a non-original charging case
  

Possible solutions:

• Presence of a non-original AirPod set: Unfortunately, we have repeatedly found that very good counterfeits of AirPods are in circulation, which our customers are unaware of. Checking the serial number online at Apple at https://checkcoverage.apple.com can already provide an indication of originality, but this is not enough to definitively determine originality. Replica AirPods are also equipped with original serial numbers, making it difficult to detect the fraud. Please check with the retailer you purchased your AirPods from: replicas are often sold as used goods through refurbished platforms such as Refurbed, BackMarket or eBay. We will be happy to check the authenticity of your AirPods if you contact us by email or WhatsApp. To do this, send us a photo of the engraving on the lid of your charging case and under the “heads” of your AirPods: Based on the font, font size and quality, we can determine the originality with certainty.
• Defective / worn charging contacts of the charging case: The charging contacts in the charging case where the AirPods are charged can be defective or worn. Cleaning these charging contacts can help to establish the connection to the AirPod. Carefully clean the charging contacts with a cotton swab and, ideally, some rubbing alcohol, let the contacts dry, and then try pairing the AirPods again.
  
• Use of a non-original charging case: Only original charging cases can initiate the pairing process. Replica charging cases can be used for two already paired AirPods, but cannot initiate the pairing of two “foreign” AirPods. Only use an original charging case for pairing. If you no longer have an original charging case, you can borrow one from a friend to pair them. As soon as the AirPods have been connected, you can use your replica charging case again without any problems.

Possible causes:

• Presence of a non-original AirPod set
  

Possible solution:

• Presence of a non-original AirPod set: Unfortunately, we have to note time and again that very good counterfeits of AirPods are in circulation, which our customers are not aware of. Checking the serial number online at Apple at https://checkcoverage.apple.com can already give an indication of the originality, but this is not enough to definitively determine the originality. Replica AirPods are also equipped with original serial numbers, making it difficult to detect the fraud. Please check with the retailer you purchased your AirPods from: replicas are often sold as used goods through refurbished platforms such as Refurbed, BackMarket or eBay. We will be happy to check the authenticity of your AirPods if you contact us by email or WhatsApp. To do this, send us a photo of the engraving on the lid of your charging case and under the “heads” of your AirPods: Based on the font, font size and quality, we can determine the originality with certainty.

Possible causes:

• AirPods reset not fully completed

Possible solution:

• AirPods reset not fully completed: To use iCloud and the Where's app, it is necessary that the AirPods have been removed from all iOS devices (iPhones, iPads, Macs) used in accordance with our instructions. The AirPods must be completely deleted (ignored) here, both from the device and from the iCloud. Go to the Bluetooth settings of your iOS or MacOS device and click on the (i) next to the AirPods. At the bottom of the page, you can ignore the AirPods and remove them from iCloud. After this step has been completed, open the charging case and press the button on the back for about 30 seconds. At the beginning, the LED should pulse white, then red a few times after about 30 seconds, and then white again. The AirPods are now reset to factory settings and can be paired with your devices again. The iCloud connection and Where's App are now being established, but it may take a few hours before the connection can be used properly.

Possible causes:

• Old AirPod to be replaced is still paired and is in the vicinity
  

Possible solution:

• Old AirPod to be replaced is still paired and is nearby: For a successful pairing, it is necessary that the AirPod to be replaced is not near the set. Place the AirPod as far away as possible from your set so that it cannot interfere with the pairing. Note that the Bluetooth range can be up to 30 meters even in closed rooms.

Possible causes:

• The microphone from the wrong AirPod is being used.

Possible solution:

• The microphone from the wrong AirPod is being used: In the Bluetooth settings for your AirPods, you can manually select which AirPod's microphone should be used. Please check whether the problem can be solved by changing this setting. Also check whether the problem persists when only the new AirPod purchased from us is inserted into your ear and used for a voice function (call, voice message, voice memo).

Possible causes:

• AirPods reset not fully completed

Possible solution:

• AirPods reset not fully completed: To use iCloud and the Where's app, it is necessary that the AirPods have been removed from all iOS devices (iPhones, iPads, Macs) used in accordance with our instructions. The AirPods must be completely deleted (ignored) from both the device and the iCloud. Go to the Bluetooth settings of your iOS or MacOS device and click on the (i) next to the AirPods. At the bottom of the page, you can ignore the AirPods and remove them from iCloud. After this step has been completed, open the charging case and press the button on the back for about 30 seconds. At the beginning, the LED should pulse white, then red a few times after about 30 seconds, and then white again. The AirPods are now reset to factory settings and can be re-paired with your devices. The iCloud connection and Find My will now be established, but it may take a few hours before the connection can be used properly.

Possible causes:

• Presence of two non-original AirPods (headphones)
• Defective or worn charging contacts on the AirPods

Possible troubleshooting:

• Presence of two non-original AirPods (headphones): Unfortunately, we have repeatedly found that very good counterfeits of AirPods are in circulation, which our customers are unaware of. Checking the serial number online at Apple at https://checkcoverage.apple.com can already provide an indication of originality, but this is not enough to definitively determine originality. Replica AirPods are also equipped with original serial numbers, making it difficult to detect the fraud. Please check with which retailer you purchased your AirPods: replicas are often sold as used goods via refurbished platforms such as Refurbed, BackMarket or eBay. We will be happy to check the authenticity of your AirPods if you contact us by email or WhatsApp. To do so, send us a photo of the engraving located under the “heads” of your AirPods: Based on the font, font size and quality, we can determine the originality. Important: If the serial number engraved under the “head” of your AirPods can be checked using Apple's CheckCoverage tool, you are absolutely certain to have counterfeit AirPods. Each AirPod has an individual serial number that is only stored in Apple's internal system. The serial number of a single AirPod can never be checked using Apple's tool; only the serial number of the charging case and the original packaging can be checked here.
• Defective or worn charging contacts on the AirPods: The charging contacts are located at the bottom of each AirPod's shaft. Please check whether the charging contacts look worn and whether the coating has possibly flaked off. Also make sure that the charging contacts are clean. You can use a microfiber cloth and optionally some cleaning alcohol for cleaning.

Possible causes:

• Presence of two non-original AirPods (headphones)
• Defective or worn charging contacts on the AirPods
  

Possible troubleshooting:

• Presence of two non-original AirPods (headphones): Unfortunately, we have to note time and again that very good counterfeits of AirPods are in circulation, which our customers are not aware of. Checking the serial number online at Apple at https://checkcoverage.apple.com can already provide an indication of originality, but this is not enough to definitively determine originality. Replica AirPods are also equipped with original serial numbers, making it difficult to detect the fraud. Please check with which retailer you purchased your AirPods: replicas are often sold as used goods via refurbished platforms such as Refurbed, BackMarket or eBay. We will be happy to check the authenticity of your AirPods if you contact us by email or WhatsApp. To do this, send us a photo of the engraving located under the “heads” of your AirPods: Based on the font, font size and quality, we can determine the originality with certainty. Important: If the serial number engraved under the “head” of your AirPods can be verified using Apple's CheckCoverage tool, you are absolutely certain to have counterfeit AirPods. Each AirPod has an individual serial number that is only stored in Apple's internal system. The serial number of a single AirPod can never be checked using Apple's tool; only the serial number of the charging case and the original packaging can be checked here.
  
• Defective or worn charging contacts on the AirPods: The charging contacts are located at the bottom of each AirPod. Please check whether the charging contacts look worn and whether the coating has peeled off. Also make sure that the charging contacts are clean. You can use a microfiber cloth and optionally some rubbing alcohol for cleaning.

Possible causes:

• Presence of two non-original AirPods (headphones)

Possible solution:

• Presence of two non-original AirPods (headphones): Unfortunately, we have repeatedly found that very good counterfeits of AirPods are in circulation, which our customers are unaware of. Checking the serial number online at Apple at https://checkcoverage.apple.com can already provide an indication of originality, but this is not enough to definitively determine originality. Replica AirPods are also equipped with original serial numbers, making it difficult to detect the fraud. Please check with which retailer you purchased your AirPods: replicas are often sold as used goods via refurbished platforms such as Refurbed, BackMarket or eBay. We will be happy to check the authenticity of your AirPods if you contact us by email or WhatsApp. To do this, send us a photo of the engraving located under the “heads” of your AirPods: Based on the font, font size and quality, we can determine the originality with certainty. Important: If the serial number engraved under the “head” of your AirPods can be verified using Apple's CheckCoverage tool, you are absolutely certain to have counterfeit AirPods. Each AirPod has an individual serial number that is only stored in Apple's internal system. The serial number of a single AirPod can never be checked using Apple's tool; only the serial number of the charging case and the original packaging can be checked here.

Possible causes:

• Different generations

Important note about the error message: Due to a software error, the error message may not be displayed correctly, the charging case confuses information from the left AirPod with information from the right AirPod. The error message is not reliable, which is why the generation must be checked manually.

Possible troubleshooting:

• Different generations: 1st generation AirPods and 2nd generation AirPods are 1:1 identical and can easily be confused. Make sure that the replacement AirPod you order is of the correct generation. On the product pages, we provide a table with an overview of all compatible models. You can also use our PodFinder to reliably determine the replacement device you need. Here you will also find an overview of all the information that exists about the AirPod models produced so far, e.g. model numbers of the individual headphones, the charging case and the set.

Here is a brief overview of the model numbers of AirPods 1st generation and AirPods 2nd generation:

1st generation:
Model number left AirPod: A1702
Model number right AirPod: A1523
Charging case model number: A1602
Charging case serial number ending in: 8TT

2nd generation:
Left AirPod model number: A2031
Right AirPod model number: A2032
Charging case model number: A1602 or A1938
Charging case serial number ending in: X2Y or MMT

Possible causes:

• Different generations

Important note about the error message: Due to a software error, the error message may not be displayed correctly; the charging case confuses information from the left AirPod with information from the right AirPod. The error message is not reliable, so the generation must be checked manually.

Possible solution:

• Different generations: 1st generation AirPods and 2nd generation AirPods are 1:1 identical and can easily be confused. Make sure that the replacement AirPod you order is from the correct generation. We provide a table with an overview of all compatible models on the product pages. You can also use our PodFinder to help you determine which replacement device you need. Here you will also find an overview of all the information available on the AirPod models produced to date, e.g. model numbers of the individual headphones, the charging case and the set.

Here is a brief overview of the model numbers of AirPods 1st generation and AirPods 2nd generation:

1st generation:
Model number of left AirPod: A1702
Model number of right AirPod: A1523
Model number of charging case: A1602
Serial number of charging case ends in: 8TT

2nd generation:
Model number of left AirPod: A2031
Model number of right AirPod: A2032
Charging case model number: A1602 or A1938
Charging case serial number ending in: X2Y or MMT

Possible causes:

• Presence of a manufacturing defect

Possible solution:

• Presence of a manufacturing defect: Unfortunately, AirPods Pro are more likely to be affected by manufacturing defects due to the technical complexity of the active noise canceling. The cause here is the microphone responsible for the ANC, which is defective. We try to test all devices for possible problems before shipping, but if your AirPods still have noise after a few days of use, please contact us by email or WhatsApp for an exchange.
  
  

Possible causes:

• Different generations

Possible solution:

• Different generations: The first generation of AirPods Pro look quite similar to the second generation of AirPods Pro and are more often confused with each other, even though they are not identical. The AirPods and charging cases cannot be used across generations, so it is crucial that the correct device is ordered. Please check the model numbers to make sure that you have ordered the correct replacement device from us.

Here is a brief overview of the model numbers of the AirPods Pro 1st generation and AirPods Pro 2nd generation:

Pro 1st generation:
Model number left AirPod: A2084
Model number of right AirPod: A2083
Model number of charging case: A2190

Pro 2nd generation Lightning charging case:
Model number of left AirPod: A2699
Model number of right AirPod: A2698
Model number of charging case: A2700

Pro 2nd generation USB-C charging case:
Model number left AirPod: A3048
Model number right AirPod: A3047
Model number charging case: A2968

Possible causes:

• Different generations
• Firmware incompatibility

Possible solutions:

• Different generations: The 1st generation AirPods Pro look quite similar to the 2nd generation AirPods Pro and are more often confused with each other, even though they are not 1:1 identical. The AirPods and charging cases cannot be used across generations; it is important that the correct device is ordered. Please check the model numbers to make sure that you have ordered the correct replacement device from us.
  
• Firmware incompatibility: When following our instructions, make sure that the AirPods charge together in the charging case for at least 20 minutes (better 40-60 minutes) while the charging case is connected to a power source with the lid closed. If the new AirPod cannot be paired despite following the instructions several times and checking the generation, please look inside the lid of your charging case. The serial number is engraved on the right side. If it ends in LKKT, you have

Here is a brief overview of the model numbers of the AirPods Pro 1st generation and AirPods Pro 2nd generation:

Pro 1st generation:
Model number left AirPod: A2084
Model number right AirPod: A2083
Model number charging case: A2190

Pro 2nd generation Lightning charging case:
Model number left AirPod: A2699
Model number right AirPod: A2698
Model number charging case: A2700

Pro 2nd generation USB-C charging case:
Model number left AirPod: A3048
Model number right AirPod: A3047
Charging case model number: A2968

Possible causes:

• Presence of a manufacturing defect

Possible solution:

• Presence of a manufacturing defect: Unfortunately, AirPods Pro are more likely to be affected by manufacturing defects due to the technical complexity of the active noise cancellation. The cause here is the microphone responsible for the ANC, which is defective. We try to test all devices for possible issues before shipping, but if your AirPod is still making noise even after a few days of use, please contact us via email or WhatsApp for an exchange.

Possible causes:

• Different generations
• Incorrect selection regarding the charging case version

Important note regarding the error message: Due to a software error, the error message may not be displayed correctly. The error message is not reliable, which is why the generation must be checked manually.

Possible solution:

• Different generations: 1st generation AirPods Pro look quite similar to 2nd generation AirPods Pro and are more likely to be confused with each other, even though they are not 1:1 identical. The devices cannot be used across generations, so it is important that the correct device is ordered. Please check the model numbers to make sure you have ordered the correct replacement device from us.
  
• Incorrect selection regarding the charging case version: 2nd generation AirPods Pro are manufactured with both a Lightning charging case (model number A2700) and a USB-C charging case (A2968). Even though the AirPods are 1:1 identical, they cannot be used across the board. When ordering, it is crucial to select the correct charging case version (A2700 or A2968) so that the new AirPod can be paired. Check which model number your charging case has. The model number is engraved on the inside of the lid, usually on the right side.
  

Here is a brief overview of the model numbers for 1st generation AirPods Pro and 2nd generation AirPods Pro:

Pro 1st generation:
Model number left AirPod: A2084
Model number right AirPod: A2083
Model number charging case: A2190

Pro 2nd generation Lightning charging case:
Model number left AirPod: A2699
Model number right AirPod: A2698
Model number charging case: A2700

Pro 2nd generation USB-C charging case:
Model number left AirPod: A3048
Model number right AirPod: A3047
Model number charging case: A2968

Possible causes:

• Different generations

Possible solution:

• Different generations: The first generation AirPods Pro look quite similar to the second generation AirPods Pro and are more often confused with each other, even though they are not exactly the same. The AirPods and charging cases cannot be used across generations, so it is crucial that the correct device is ordered. Please check the model numbers to make sure that you have ordered the correct replacement device from us.

Here is a brief overview of the model numbers of the AirPods Pro 1st generation and AirPods Pro 2nd generation:

Pro 1st generation:
Model number left AirPod: A2084
Model number of right AirPod: A2083
Model number of charging case: A2190

Pro 2nd generation Lightning charging case:
Model number of left AirPod: A2699
Model number of right AirPod: A2698
Model number of charging case: A2700

Pro 2nd generation USB-C charging case:
Model number left AirPod: A3048
Model number right AirPod: A3047
Model number charging case: A2968

Possible causes:

• Different generations
• Firmware incompatibility

Possible solutions:

• Different generations: The 1st generation AirPods Pro look quite similar to the 2nd generation AirPods Pro and are more often confused with each other, even though they are not 100% identical. The AirPods and charging cases cannot be used across generations; it is essential that the correct device is ordered. Please check the model numbers to make sure that you have ordered the correct replacement device from us.
  
• Firmware incompatibility: When following our instructions, make sure that the AirPods charge together in the charging case for at least 20 minutes (better 40-60 minutes) while the charging case is connected to a power source with the lid closed.

Here is a brief overview of the model numbers of AirPods Pro 1st generation and AirPods Pro 2nd generation:

Pro 1st generation:
Model number left AirPod: A2084
Model number right AirPod: A2083
Model number charging case: A2190

Pro 2nd generation Lightning charging case:
Model number left AirPod: A2699
Model number right AirPod: A2698
Model number charging case: A2700

Pro 2nd generation USB-C charging case:
Model number left AirPod: A3048
Model number right AirPod: A3047
Model number charging case: A2968