In Germany we always send all shipments via DHL Paket .

If you only purchase small accessories, your order will be sent as an express letter via Deutsche Post.

We ship to all other European countries via International Post or DHL Parcel International .

Is your order urgent? We are happy to offer you the fastest shipping method with guaranteed 1-day delivery with our express shipping with DHL.

The shipment can be tracked at any time; you will receive the tracking information from us immediately after your package has been shipped.

We usually ship your order the same day (Mon - Fri), or the next working day at the latest.

The delivery time in Germany is 1-3 working days .

To all other countries, delivery time takes 3-8 working days and depends heavily on the local postal companies.

We guarantee shipping within 24 hours of receiving your order from Monday - Friday.

Depending on the order situation, we are able to ship all orders received by 12:00 on the same day.

We will send you a proper invoice with VAT included in your shipping confirmation .

Are you ordering from abroad? We are registered in the European OSS system and will issue you an invoice based on the country to which we ship your order.

You didn't receive the email? Please also check your spam folder and write to us if you can't find it there either.

• Just send us an informal e-mail including your order number to info@mypods24.de.
  

If your shipment has not yet been handed over to the parcel service, cancellation is possible in most cases.

To make use of your 1-month right of return, send the goods well and securely packed to:

mypods24.de
Am Stillen Bach 1b
59757 Arnsberg

Please make sure that we can recognize from the parcel stamp that the parcel is coming from you. To be on the safe side, you are welcome to enclose a note with your order number in the parcel. We will usually process the refund within one week of receiving the returned item.

• Please note: We are not liable for any damage that may occur during transportation. Please ensure that the goods are adequately protected when sending them.
  

We are happy to offer you the option of an exchange. However, our recommendation is as follows:

• In order to quickly get the right item, we recommend that you return the wrongly ordered device to us for a refund. You can then order the matching item from our shop and receive it much faster than with a classic exchange.
  

If you still wish to make a classic exchange and reject the above option, simply write us an e-mail to info@mypods24.de or a WhatsApp message to 0176 4440 3648.

Brand New:

• We take devices in “Brand New” condition directly from the packaging of original AirPods sets and repackage them. These devices show no signs of wear.
  

Mint:

• As-new AirPods and charging cases are refurbished used devices that have undergone a complex cleaning and repair process. Here, sieves are deep-cleaned, surfaces polished and batteries replaced. Due to prior use, the devices may show slight signs of wear in some cases.
  

strong signs of wear:

• devices with heavy signs of wear undergo the same processes as new devices and are technically flawless. We prepare these devices just as thoroughly, clean them and check the battery condition. Compared to new devices, however, these show significantly more signs of wear (e.g. deep scratches, discoloration or dents).
  

To pair a “foreign” AirPod with your existing set, a few steps are necessary. The setup itself is very simple and easy to understand and can be done by anyone without hesitation.

• To make it easier, we have written a manual that we enclose in paper form with each order in the package. This means that the new AirPod can be paired with the rest of the set within about 20 minutes and can be used immediately.
  

Would you like to find out how to set it up before you buy?

You can download the instructions further down this page.

There are technical hurdles that can interfere with or prevent the setup and pairing between the new device you have purchased and your existing set.

• First of all, we ask you to go through the provided instructions (either in paper form or here on the homepage) step by step again.
  

If the pairing still fails, the cause may be a non-original AirPod set.

• Your existing AirPod set may not be original. Unfortunately, there are a lot of (very good) replicas in circulation these days that cannot be paired with original parts. Do you suspect that your AirPods are fake? We'll be happy to help you here. Just send us an email or a WhatsApp message and we'll give you more information.
  

You can do the following simple check:

• There is a serial number engraved on the lid of your charging case. You can check this number on this official Apple website to see if it is under warranty: www.checkcoverage.apple.com/
  

If the page tells you that the device has supposedly been replaced or the serial number cannot be found, this is proof that your AirPods are not original.

The check showed that your set is original and you still can't pair the AirPod? Please check the following:

• Open your charging case and take out both AirPods and wait until the LED on the front or inside of the charging case has gone out. Now insert the AirPod you just bought from us into the charging case. The LED should now light up (usually green or orange) and go out again after about 10 seconds.
  

If this is not the case and the AirPod still cannot be connected, please contact us by email or WhatsApp.